Join Our Team

Cloud Support Technician

Introduction

Miracle Mill is growing and expanding the team in North Macedonia, Bulgaria and Greece. If you have knowledge of computer operating systems and want to work in dynamic environment this just might be the right job for you!

Primary Responsibilities

Support Miracle Mill’s clients via both phone and email by solving their technical issues connected to their AWS/Azure environment (Second Line Support) 
Troubleshooting, diagnosing, and resolving incidents related to the client’s AWS/Azure environment 
Understand and follow the processes and procedures defined by Miracle Mill 
Take a part in regular on-call rotation to provide 24/7 support to critical incidents and ensure SLAs are met 
Proactive support for monitored cloud environments 
Comprehensively communicate problems and solutions for issues to clients 
Effectively prioritize tasks in a dynamic environment 
Compose SLA reports 
Review assigned service requests daily, following up and updating the clients
Conduct research into issues and problems 
Assist in creating and documenting knowledge-based articles

Qualifications

Bachelor’s degree in Computer science or related fields 
IT and tech background 
2+ years of experience working in the IT/support department
Proficient in English (written and spoken) 
Understanding technologies
Strong organizational skills with the ability to perform and prioritize multiple tasks
Proficient in various operating systems (Windows, Mac OS, Linux) 
Capability to document technical specifications in a technical manner 
Technical problem solver who shows initiative and acts independently to resolve problems
Strong customer service orientation 
Strong documentation skills 
A structured and proactive way of working

Desired Skills

Knowledge of platforms like Jira, Confluence, and other DevOps Tools would be a bonus 
Proficient in managing Server and Cloud 
Proficient in Command-Line Interface (CLI) 
Open to learning and getting certified about AWS and MS Azure 
Understanding of code versioning tools, such as GIT 
Experience in troubleshooting 
Understanding of agile software development principles and methodologies

We Offer

Competitive compensation
Premium equipment
20+ paid vacation days
Private health insurance
Personalised career path
An international, friendly and collaborative environment
Possibility for learning and self-realisation
Flat hierarchy and inclusive environment

Don’t have all the qualifications?

Don’t worry, we can help you get there. We still encourage you to apply!

Apply now

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Need more information. Contact us at careers@miraclemill.com

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