AWS Managed Services

Our AWS managed services offerings use key cloud concepts, design principles, and architectural best practices, with a focus on delivering the six AWS Well-Architected PillarsExternal Link:

  • Operational excellence
  • Security
  • Reliability
  • Performance
  • Cost optimization
  • Sustainability

Following our proven ITIL-compliant processes, Miracle Mill will establish monitoring and incident management and will provide support for your AWS environment. Furthermore, our certified team will establish backup and disaster recovery procedures, which will be tested regularly.

Service Features

AWS Advanced Consulting Partner

Your AWS Environment will be in good hands, as we are an official AWS Advanced Services Partner. We help our customers to design, architect, build, migrate, and manage their workloads and applications on AWS, accelerating their journey to the cloud.

AWS Well-Architected

With our service, we include time with our certified AWS Solution Architects. They will help you further optimize your environment by utilizing AWS Well-Architected principles and frameworks.

AWS Certified Staff

Our staff has decades of combined experience with AWS and holds various AWS certificates. You will work with AWS certified SysOps Administrators, certified DevOps engineers, and certified developers when you sign up for our managed services.

Monitoring & Incident Management – Business hours

This core service includes monitoring the complete infrastructure to ensure uninterrupted service and minimum downtime during business hours. Our team will proactively review and respond to any incidents and alarms triggered in your cloud environment, ensuring that normal operations are restored as soon as possible.

Part of this proactive approach encompasses tweaking and tuning the cloud environment, to mitigate events that could trigger alarms. The other part of this proactive approach includes work to resolve potential threats or obstacles in running, maintaining, and improving the platform.

Establishing backup and disaster recovery procedures is another part of this service, ensuring your company's business continuity.

Monthly review

At the beginning of every month, we hold a monthly retrospective meeting with the client to review the SLA report and service performance, as well as to discuss potential improvements to the cloud environment to mitigate events that could trigger alarms.

No Binding Period

No multi-year contracts, penalties for early termination, or minimum purchase price are required to sign up for managed services. It really is that easy.

Monitoring & Incident Management – 24/7 (add-on)

This service add-on includes responding to critical incidents outside working hours, ensuring uninterrupted service, and minimum downtime.

Third-Line Support (add-on)

This add-on service includes the resolution of support cases related to the application which require specific expertise and deep knowledge of the application.

Available for applications developed by Miracle Mill and is subject to time and material pricing.

Permissions Management (add-on)

With our permissions management service, we assist you in managing permissions to control access to human and machine identities that need access to your cloud environment and your workloads, granting them only the permissions they need to perform certain tasks.

Our team will review the permissions management setup on a quarterly basis, continuously ensuring permissions are managed properly.

Cost Management (add-on)

With our cost management service, you can estimate, budget, and control your costs with the goal to keep your cloud spending within an approved budget. We will assist you to optimize your costs in multiple dimensions: reduce your cost for infrastructure, your personnel costs, and costs related to unused or underused hardware and capacity.

The service includes initial review and establishing fundamental setup, as well as monthly, quarterly, and yearly reviews to continuously ensure costs are managed properly.

Get started with AWS Managed Services

Small

AWS Monitoring and Incident Management

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    Up to 5 users and 1 workload*

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    Environment Monitoring

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    Proactive service/ Cost optimisation

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    Alarm and Incident handling

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    Business Hours Support

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    Monthly Calls Outlining Future Optimisations

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    Support with our AWS certified Solutions Architect

Business

AWS Monitoring and Incident Management

  • Same as small but instead...

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    Up to 20 users and 3 workloads*

Enterprise

AWS Monitoring and Incident Management

  • For larger installations contact us for fixed pricing

Pricing Details

*A workload is a collection of resources and code that delivers business value, such as a customer-facing application or a backend process. A workload might consist of a subset of resources in a single AWS account or be a collection of multiple resources spanning multiple AWS accounts.

Optional 24/7 support available starting at 2995 Euro / Month.

Our Amazon Web Services Partnership

2
AWS Competencies
3
Partner Programs
90+
AWS Certifications
20+
AWS Customer Launches

We are a proud AWS Advanced Consulting Partner!

The ability to leverage the powers of the AWS network means having access to opportunities and tools to create new solutions. All while having a variety of resources and training programs to assist clients in implementing, executing, and managing applications in the AWS cloud. As a partner of the AWS Partner NetworkExternal Link, these resources will help expand and heighten support to AWS customers.

Related Services

Read About Our Experience With AWS Managed Services

Case Study

Teevolution

SmartGolfa is a web and mobile platform that allows users to play golf at their own pace. Users can buy golf packages that can be used throughout a network of courses in Sweden, according to their schedule. Teevolution started SmartGolfa in 2009. Since its launch, the platform has experienced continuous growth. The idea for SmartGolfa was born from the simple concept of making golf more digitally accessible and opening the market to a new audience, by keeping costs down. The application allows users to book start times on 60+ golf courses and buy greens fees. Users also have the option to be rewarded with free greens fees by recruiting friends. Users log in with their phones to purchase packages that can be used throughout the golfing season. SmartGolfa is a web and mobile platform that allows users to play golf at their own pace. Users can buy golf packages that can be used throughout a network of courses in Sweden, according to their schedule. Teevolution started SmartGolfa in 2009. Since its launch, the platform has experienced continuous growth. The idea for SmartGolfa was born from the simple concept of making golf more digitally accessible and opening the market to a new audience, by keeping costs down. The application allows users to book start times on 60+ golf courses and buy greens fees. Users also have the option to be rewarded with free greens fees by recruiting friends. Users log in with their phones to purchase packages that can be used throughout the golfing season.

Learn more
Case Study

AWS DevOps automates release management

Spike Diamond is a UK based publisher known for online publications such as Holler Country, an online magazine covering news and insight from the world of country music.

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Frequently Asked Questions

closeQuestion

How come there is no different cost based on the exact configuration?

We work with a large set of our own templates based on our previous experience which we start with, and we take the risk if it comes to a complex scenario. We are confident in our ability to handle most cases with ease.