Join Our Team

Customer Success Manager

Miracle Mill is looking for a Customer Success Manager to join our team and help us grow our existing accounts.
If you are a fluent English speaker, with impressive communication skills, have a proven sales track record and know your way with customers, you should keep reading!

Primary Responsibilities

  • Working on establishing and nurturing the relationships with our existing customers
  • Onboard new customers
  • Be the voice of the customer to mitigate and solve any risks
  • Participate in bi-weekly product demos, to monitor timelines and verify agreed deliverability
  • Produce monthly status reports for each customer assigned
  • Produce accurate projections about the future needs of the customers, the potential to sell more and identified risks.
  • Collaborate closely with HR, Finance and Solutions architects in order to address the different needs of the customer and the process.
  • Participating in other sales efforts


  • University degree in Business or related studies
  • Proficient in both written and spoken English
  • Proven sales track record
  • An understanding of agile methodologies in software development
  • Able to take ownership of work
  • At least 2 references from previous positions

Desired Skills

  • Self-confidence
  • Integrity
  • Open mindedness
  • Communication skills
  • Organisational skills
  • Presentation skills
  • Working experience in the Tech industry or technical background

We Offer

  • Competitive compensation
  • Premium equipment
  • 20+ paid vacation days
  • Private Health Insurance
  • Big Bright and modern offices in Skopje
  • An international, friendly and collaborative environment
  • Possibility for learning and self-realisation
  • Flat hierarchy and inclusive environment

If you are interested in the position, you recognize yourself in the description above and believe this might be the right job for you, don’t wait up and send us your CV in English to!

We look forward to meeting you!

Location-Miracle Mill AGMiracle Mill AG Zugerstrasse 74 6340 Baar, Switzerland

Location-Miracle Mill Sverige ABMiracle Mill Sverige AB Drottninggatan 86 111 36 Stockholm, Sweden

Location-Miracle Mill DOOELMiracle Mill DOOEL Sofiska 16 1000 Skopje, North Macedonia

Location-Miracle Mill EOODMiracle Mill EOOD Dimitar Solunski 32 2700 Blagoevgrad, Bulgaria