Join Our Team

Customer Success Manager

Primary Responsibilities

  • Working on establishing and nurturing the relationships with our existing customers
  • Onboard new customers
  • Be the voice of the customer to mitigate and solve any risks
  • Participate in bi-weekly product demos, to monitor timelines and verify agreed deliverability
  • Produce monthly status reports for each customer assigned
  • Produce accurate projections about the future needs of the customers, the potential to sell more and identified risks.
  • Collaborate closely with HR, Finance and Solutions architects in order to address the different needs of the customer and the process.
  • Participating in other sales efforts

Qualifications

  • University degree in Business or related studies
  • Proficient in both written and spoken English
  • Proven sales track record
  • An understanding of agile methodologies in software development
  • Able to take ownership of work
  • At least 2 references from previous positions

Desired Skills

  • Self-confidence
  • Integrity
  • Open mindedness
  • Communication skills
  • Organisational skills
  • Presentation skills
  • Working experience in the Tech industry or technical background

We Offer

  • Competitive compensation
  • Premium equipment
  • 20+ paid vacation days
  • Private Health Insurance
  • Big Bright and modern offices in Skopje
  • An international, friendly and collaborative environment
  • Possibility for learning and self-realisation
  • Flat hierarchy and inclusive environment

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Need more information. Contact us at careers@miraclemill.com