Teevolution is an innovative Swedish technology company known for their golf-related products and services such as SmartGolfa, a successful web and mobile platform that allows its users to play golf at their own pace, secure golf tees, and purchase packages. Smartgolfa is a 100% serverless application, serving over 50.000 active users playing golf on more than 60 golf courses.
Teevolution reached out with the challenge to create a better customer journey, optimize customer communication, and increase customer engagement. Additionally, they were looking to move away from Salesforce Marketing Cloud due to high costs, difficulties maintaining the system, and lack of required features.
Miracle Mill started by reviewing the current flow of the customer journey of the clients of Teevolution. It was established that the existing setup in Salesforce Marketing Cloud could be completely transferred to Amazon Pinpoint without any issues or major rework.
With the implementation of Amazon Pinpoint, we created a flexible and scalable communication for Teevolution. By using various segments and customer journeys, they are now able to improve the customer experience before and after onboarding them to their platform.
Teevolution now has a guided onboarding process through personalized e-mail and SMS messages after a client books a time. They also have regular e-mail marketing campaigns being sent out to continue to engage their clients.
The solution completely replaced Salesforce Marketing Cloud which significantly reduced their fixed and variable costs, as well as the complexity of their workflow. Since their application is built inside of AWS, this also meant that it’s now easier for Teevolution to integrate their AWS services and create a more optimized and smooth experience for their users, as well as their employees.
With the use of customer journeys, segments, and marketing campaigns, Teevolution have increased their customer engagement rates, the number of purchases per client, and the overall customer lifetime value.
With the use of various templates, they now spend less time creating their campaigns and focus more on optimizing the content and personalizing it for each segment.
At Miracle Mill, we are passionate entrepreneurs and engineers, that work to utilise modern cutting-edge cloud technology. We are a cloud first company focused on building scalable applications utilising AWS cloud services.
We provide cloud consulting services with an Agile iterative approach to software development using DevOps methodologies.
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